1. If you have any grievances / complaints:
Please contact Mr. Samir Bhosle to log your complaint in the “Complaint & Grievance Register” maintained at the registered office during the working hours i.e. from 10:30 AM to 7:00 PM. We will respond to your complaint within 15 working days.
VIVA HOME FINANCE LTD
Thakur Arcade, 2nd Floor,
Opp Railway Station, Virar West Palghar - 401303
E-Mail ID: samir.b@vhfl.in
Office No: 7719085333
2. If you are not satisfied with the resolution you receive, or you don’t receive any response within 15 working days you can write, mail or call to the Nodal Officer of the company
Mrs. Shamal Shinde
Nodal Officer For Grievance Redressal
VIVA HOME FINANACE LIMITED
Thakur Arcade, 2nd Floor,
Opp Railway Station, Virar West Palghar - 401303
E-Mail ID: shamal.s@vhfl.in
Office No: 7066414598
3. If your complaint still remains unresolved, you may directly approach the regulatory authority of Housing Finance Companies, National Housing Bank for redressal of your complaints at below address:
National Housing Bank,
Grievance Redressal Department
Core- 5A, 4th floor, India Habitat Centre,
Lodhi Road, New Delhi – 110 003
The complaint can also be logged online on http://grids.nhbonline.org.in
